VENDOR PROFILE · AI SCRIBES · CLOUD
Freed
A San Francisco-founded clinician-first ambient AI scribe built for fast, self-serve adoption by individual ambulatory clinicians and small groups. Pricing is published. Audio is deleted after note generation. A standard Business Associate Agreement is signed with enterprise customers and "in use with hundreds of health systems." The right shortlist entry when the buyer wants the lightest-weight cloud documentation tool available, not an enterprise documentation operating system.
Published individual-clinician pricing — among the lowest in the category. Enterprise tier $84/clinician/month billed annually; unlimited-visits tier $99/month. Pricing transparency is rare in the AI scribe market.
Freed processes the recording, generates the note, and automatically deletes the audio. The data-minimal default privacy posture closest to Nabla in the cloud-scribe category.
Freed reports its enterprise BAA is "in use with hundreds of health systems" and "rarely requires edits" — the scale signal for a self-serve product that has graduated into institutional contracts.
Data in transit (TLS 1.2 / 1.3) and at rest (AES-256). Standard healthcare-cloud encryption posture; the differentiator is the audio-deletion default and the published security write-ups.
What Freed actually is
Freed is a clinician-first ambient AI scribe optimized for the ambulatory workflow. A clinician opens Freed in a browser at the start of a visit, the platform records and transcribes the conversation, generates a structured visit note, and the clinician edits, signs, and pushes the result into their EHR via paste or supported integrations (athenahealth and others). The product motion is self-serve adoption — no enterprise procurement required to start — and the headline distinction in the category is that the pricing and the data-handling defaults are both published rather than buried in a sales conversation.
The strategic positioning is deliberate: Freed does not pitch itself as a scribe plus coding plus RCM platform the way Commure or Microsoft do. It pitches itself as the simplest, fastest, most pricing-transparent way for an ambulatory clinician to get documentation relief — and it has graduated into enterprise contracts on the back of clinician-led adoption rather than through traditional health-system sales motion. That makes it a useful shortlist entry whenever the binding constraint is "give a clinician documentation relief this week," not "consolidate documentation, coding, and RCM under one platform contract."
For Canadian buyers it is a similar story to Heidi but with U.S.-anchored hosting and a U.S. enterprise BAA. Provincial residency commitments are not a publicly-stated default — the buyer needs to confirm what cloud region the data lands in and what contractual residency commitment Freed will accept.
Deployment posture
Freed is cloud SaaS, browser-first, with optional EHR integrations (athenahealth highlighted in vendor materials) and lightweight push for most other EHRs. There is no customer-tenanted on-prem deployment. The default workflow assumes a clinician with a laptop or tablet, a browser, and a willingness to operate the scribe themselves. Enterprise tiers add SSO, group administration, and BAA-backed contracts.
Primary surface is a browser app. EHR push is supported for athenahealth and works via paste / lightweight integration for others. Not Epic-embedded in the way Abridge or Dragon Copilot are.
Audio is processed in Freed's vendor-managed cloud and automatically deleted after the note is generated. Generated notes and metadata are retained per the customer contract. HIPAA Business Associate Agreement standard with enterprise customers.
Individual: $39/month. Enterprise: $84/clinician/month billed annually. Unlimited tier: $99/month. The lowest published pricing among credible HIPAA-grade ambient scribes; enterprise BAA standard.
Freed-reported scale: BAA in use with hundreds of health systems, tens of thousands of clinicians across U.S. ambulatory care. Strongest in primary care, ambulatory specialty, and small-group practice.
The evidence base
Freed's evidence base is dominated by clinician-survey data, self-serve adoption metrics, and product-security write-ups rather than peer-reviewed RCTs. The strongest signal is the size of the BAA footprint — a scribe that has graduated from individual subscriptions into hundreds of enterprise contracts has cleared a meaningful operational and security bar, even without an RCT.
- checkEnterprise BAA scale. Freed reports its BAA is in use across hundreds of health systems with minimal edits — the operational scale signal for a product that started self-serve and graduated into institutional contracts.
- checkAudio-deletion default. Freed publicly commits to deleting audio after note generation — the data-minimal default closest to Nabla's "no audio stored by default" posture in the cloud-scribe category.
- checkClinician-led growth signal. Freed's growth is heavily driven by clinician word-of-mouth and self-serve adoption in U.S. ambulatory care — visible in third-party scribe reviews and Reddit threads where Freed is one of the most-mentioned options for primary care.
- closeNo public RCT or JAMIA-grade study yet. Buyers comparing Freed against Abridge (multi-system QI study, JAMIA cohort) or Nabla (NEJM AI RCT) should weight this gap and ask for the equivalent measurement framework in any pilot.
Privacy and compliance posture
Freed is HIPAA-compliant, signs a BAA with enterprise customers, and publishes its security posture in detail: TLS 1.2 / 1.3 in transit, AES-256 at rest, automatic deletion of audio after note generation, and no use of patient recordings for AI model training. The combination of audio-deletion and a published, hundreds-of-customers BAA is unusually transparent for the price point. Buyers should still validate the executed contract — retention defaults, admin controls, downstream sharing, and any optional features that expand the data footprint beyond core note drafting.
What it does not offer: a customer-tenanted on-prem deployment. The trust model is "vendor cloud, audited, contractually bound, audio not stored." For most ambulatory groups this is workable. For Canadian hospitals constrained by Ontario PHIPA, Alberta HIA, Quebec Law 25, or BC FIPPA, the binding question is which U.S. (or other) cloud region Freed will hold the data in and whether the contractual residency commitment matches the regulator's interpretation of cross-border PHI flow.
Strengths and limitations, plainly
Published pricing — rare in this category and a competitive advantage on its own. Data-minimal posture (audio deleted, no training on customer data). Strong fit for U.S. ambulatory clinicians, primary care, and small groups. Self-serve adoption motion means clinician trial without enterprise procurement. BAA in use across hundreds of health systems gives institutional trust signal despite the self-serve roots.
Cloud-only — no on-prem tenant. Lighter EHR integration than Epic-embedded competitors. Peer-reviewed evidence base is thinner than Abridge or Nabla. Best for ambulatory and primary-care workflows; inpatient handoff, surgical, and procedural documentation are weaker fits than enterprise-anchored vendors. Not the right answer if the constraint is "PHI cannot leave hospital infrastructure" or if a deep-Epic-only architecture decision has already been made.
Where Freed fits versus an on-prem alternative
The honest framing for a directory reader weighing Freed against a hospital-owned stack:
| Dimension | Freed (cloud SaaS) | On-prem (WalledCare) |
|---|---|---|
| Primary value | Fast, pricing-transparent ambient AI scribe for individual ambulatory clinicians and small groups. | Hospital-controlled AI stack for documentation plus adjacent workflows, inside the network boundary. |
| Deployment surface | Vendor-managed cloud, browser-first, audio not stored. | Hospital network only; no outbound API. |
| Data residency | U.S.-anchored cloud hosting; verify region commitments contractually for Canadian provincial constraints. | Inside the hospital's own data center. |
| Best-fit buyer | U.S. ambulatory clinicians, primary care, small-group practices that want rapid setup and low friction. | Residency-bound organizations or teams building multiple private AI workflows on shared infrastructure. |
| Pricing posture | Published: $39 individual, $84 enterprise, $99 unlimited. Lowest credible pricing in the category. | Capex + ops; predictable past year one, shared across multiple workflows. |
| EHR integration | Browser-first; athenahealth integration documented; paste / lightweight push for others. | HL7 / FHIR + sidecar; tighter integration possible against any EHR. |
Freed is the right answer for ambulatory clinicians and small groups in the U.S. who want a pricing-transparent, low-friction ambient scribe with a data-minimal default. It is the wrong answer when the constraint is "PHI cannot leave the building" or when enterprise governance and deep EHR integration are the dominant requirements.
Where this fits in the WalledCare directory
Freed is the simplest, most pricing-transparent entry in the AI Scribes category. The closest current peers on the directory shelf are Augmedix (now part of Commure, hybrid AI+human model) and Heidi Health (clinician-first, AU/NZ dominant) — the comparison sits on pricing transparency (Freed and Heidi published; Augmedix enterprise-only), workflow depth (Augmedix has the broadest tier coverage; Freed and Heidi are clinician-first), and geographic centre (Freed: U.S. ambulatory; Heidi: AU/NZ/UK; Augmedix: U.S. enterprise). The canonical permalink for this page is /directory/vendors/freed/.
If your team is at "we want the simplest ambient scribe a clinician can adopt this week with published pricing and data-minimal defaults," Freed belongs on the shortlist. If your team is at "we cannot route encounter audio outside our hospital network," skip the demo and read our reference stack for hospital-owned clinical AI instead.
Quick facts
| Founded | San Francisco. Founders Erez Druk and Andrey Bannikov. |
| Category | Ambient clinical AI scribe; clinician-first ambulatory documentation. |
| Deployment | Cloud SaaS, vendor-managed, browser-first. HIPAA, BAA, TLS 1.2-1.3 in transit, AES-256 at rest, audio deleted after note generation. |
| Primary EHR | athenahealth integration documented; paste / lightweight push for other major EHRs. Not Epic-embedded. |
| Pricing | $39/month individual; $84/clinician/month enterprise (billed annually); $99/month unlimited. |
| Scale signal | BAA in use with hundreds of health systems; clinician adoption heavily driven by word-of-mouth in U.S. primary care. |
| Distinctive default | Audio deleted after note generation; no use of patient recordings for AI model training. |
| Website | getfreed.ai · Pricing: getfreed.ai/pricing |
Freed earns shortlist attention when simplicity is the requirement
Freed is the right ambient scribe to evaluate when the buyer wants the lightest-weight, most pricing-transparent option that still signs an enterprise BAA. WalledCare's pilot process scopes the comparison concretely — same workflow, same evaluation rubric, real numbers for both the simplicity-first cloud path and a hospital-owned alternative.