VENDOR PROFILE · AI SCRIBES · CLOUD
Heidi Health
A Melbourne-founded ambient AI scribe operating at 2 million consultations per week across 200+ specialties — the most-adopted clinician-first scribe in Australia and New Zealand, picked to roll out across the 16 largest New Zealand emergency departments after a Hawke's Bay productivity trial, and expanding into citation-backed clinical decision support and patient comms in 2026.
Heidi-reported scale: ~2 million consultations supported per week, ~8 million hours of clinician time returned per year, across 200+ specialties globally.
After a Hawke's Bay trial reported productivity gains, Te Whatu Ora is rolling Heidi out across the 16 largest New Zealand emergency departments — one of the largest single-system ambient-scribe deployments in a public health system.
Re-priced upward in 2026 to $150/month billed annually (up from $1,080 prior). A free plan caps "Pro Actions" at 10/month — fine for trial, not for full-time clinical workflow.
Heidi Evidence (Feb 2026) — a citation-backed clinical decision support tool built with HealthPathways, BMJ Group, NICE. Heidi Comms — AI-powered patient communications (calls, bookings, reminders).
What Heidi Health actually is
Heidi is an ambient clinical AI assistant aimed at clinicians directly rather than IT departments. A clinician opens Heidi in a browser or mobile app at the start of a consultation, Heidi listens, transcribes, structures, and produces a draft note — typically a structured visit note plus a patient-friendly summary and the documents the clinician's workflow demands (referral, prescription draft, after-visit summary). The clinician edits, signs, and pushes into the EHR via browser integrations rather than deep bi-directional EHR connectors.
The buyer-noticeable distinction from Abridge or Nabla is that Heidi has built breadth, not just depth: a single audio capture produces multiple outputs — the structured note plus templated specialist surfaces across 200+ specialties — and the product motion has been clinician-led growth in markets (AU, NZ, UK) where the dominant ambient scribes were slower to localize. The 2026 launches of Heidi Evidence (citation-backed clinical decision support) and Heidi Comms (patient calls, bookings, reminders) extend the surface from documentation into a broader clinical-and-operational copilot.
For a buyer that means the value pitch is no longer "ambient scribe alone" — it is "ambient scribe plus clinical answers plus patient communications, all clinician-managed, mostly cloud-self-serve, with an enterprise tier on top."
Deployment posture
Heidi is delivered as cloud SaaS, available globally with regional cloud hosting (AU, US, UK, EU). The product motion is bottom-up clinician adoption with a free tier; enterprise contracts run BAA / DPA-backed and integrate with EHRs via export and browser push rather than deep HL7 / FHIR connectors. There is no customer-tenanted on-prem deployment. For Canadian hospitals, the binding question is whether Heidi can commit to a specifically Canadian Azure / AWS region and a contractual residency obligation that matches provincial PHI rules.
Primary surface is a browser + mobile app rather than a deep in-EHR sidecar. Integrates with the EHR via export, paste-back, and lighter API-based push. Faster to deploy, lighter on EHR coordination, less integrated than Epic-embedded competitors.
Audio, transcripts, and generated outputs are processed by Heidi's cloud, with regional hosting depending on the customer tier and geography. HIPAA Business Associate Agreement and equivalent international privacy commitments standard with enterprise contracts.
Free clinician tier (10 Pro Actions/month), Clinician plan at $150/month billed annually ($1,800/year, raised in 2026), Group/Enterprise tiers negotiated. The most pricing-transparent vendor in the category.
Heidi-reported scale: ~2M consults/week, 8M clinician hours saved/year, 200+ specialties. Dominant clinician-first scribe in Australia and New Zealand; growing presence in UK, EU, US.
The evidence base
Heidi's evidence base is dominated by operational pilots and clinician-survey data rather than peer-reviewed RCTs. The strongest single signal is the New Zealand ED rollout decision, which was preceded by a Hawke's Bay trial.
- checkHawke's Bay emergency-department trial (NZ, 2024–25). Productivity gains in the trial were significant enough to drive a national rollout decision: Heidi is being deployed across the 16 largest New Zealand emergency departments. Detailed trial data has been reported in NZ media coverage; full peer-reviewed publication remains in progress.
- checkAustralia / New Zealand market scale. Heidi is the most-adopted ambient AI scribe in the AU and NZ markets, with thousands of clinicians across general practice, hospital outpatient, and allied health.
- checkOperational metrics. Heidi-reported ~2M weekly consults and ~8M clinician hours returned per year. Treat as upper-bound vendor self-report; ask for specialty-matched references during evaluation.
- closeNo public RCT or JAMIA-grade study yet. Buyers comparing Heidi against Abridge (multi-system QI study) or Nabla (NEJM AI RCT) should weight this gap and ask for the equivalent measurement framework in any pilot.
Privacy and compliance posture
Heidi positions as a healthcare-first cloud product with HIPAA, GDPR, and Australian Privacy Act commitments depending on customer geography. Enterprise customers sign a BAA (US) or equivalent DPA (UK/EU/AU). The product has explicit guarantees in its public security pages about audio handling, training-data use, and tenant isolation, but the buyer's controlling document is the executed enterprise contract — particularly because product features and defaults have evolved quickly through 2025–26.
What it does not offer: a customer-tenanted on-prem deployment. The trust model is "vendor cloud, audited, contractually bound." For most clinician-led teams and ambulatory groups this is workable. For Canadian hospitals constrained by Ontario PHIPA, Alberta HIA, Quebec Law 25, or BC FIPPA, the binding question is whether Heidi can commit contractually to a specifically Canadian processing region — the answer today depends on cloud-region availability rather than product capability.
Strengths and limitations, plainly
Pricing-transparent (free tier plus $150/month plan) — rare in this category. Strong AU/NZ market position with a major NZ public-system rollout in flight. Clinician-first product motion; works in a browser, no heavy EHR integration prerequisites. 200+ specialty templates make it broadly usable across ambulatory care. 2026 expansion into clinical decision support (Heidi Evidence) and patient communications widens the surface beyond pure documentation.
Cloud-only — no on-prem tenant. Lighter EHR integration than Epic-embedded competitors. Peer-reviewed evidence base is thinner than Abridge or Nabla. Best for ambulatory and ED workflows; inpatient handoff, OR / PACU, and procedural documentation are weaker fits than enterprise-anchored vendors. Not the right answer if the constraint is "PHI cannot leave hospital infrastructure" or if a deep-Epic-only architecture decision has already been made.
Where Heidi Health fits versus an on-prem alternative
The honest framing for a directory reader weighing Heidi against a hospital-owned stack:
| Dimension | Heidi Health (cloud SaaS) | On-prem (WalledCare) |
|---|---|---|
| Primary value | Clinician-first ambient scribe with broad specialty coverage and a 2026 expansion into CDS and patient comms. | Hospital-controlled AI stack for documentation plus adjacent workflows, inside the network boundary. |
| Deployment surface | Cloud-only, vendor-managed, regional cloud hosting depending on tier. | Hospital network only; no outbound API. |
| Data residency | Multi-region cloud; verify Canadian region commitments contractually for provincial constraints. | Inside the hospital's own data center. |
| Best-fit buyer | Ambulatory clinicians, general practice, allied health, emergency departments. Strongest in AU/NZ/UK. | Residency-bound organizations and teams building multiple private AI workflows on shared infrastructure. |
| Pricing posture | Pricing-transparent: free tier, $150/month clinician plan, negotiated group/enterprise. Rare in this category. | Capex + ops; predictable past year one, shared across multiple workflows. |
| EHR integration | Browser + lightweight push rather than deep HL7 / FHIR connectors. | HL7 / FHIR + sidecar; tighter integration possible against any EHR. |
Heidi Health is the right answer for ambulatory clinicians and ED teams in AU / NZ / UK who want a clinician-led, pricing-transparent ambient scribe. It is the wrong answer when the constraint is "PHI cannot leave the building" or when deep EHR integration is the dominant requirement.
Where this fits in the WalledCare directory
Heidi Health is the clinician-first international entry in the AI Scribes category. The closest peer on the directory shelf is Augmedix (now part of Commure Ambient) — both have long operating histories outside the dominant U.S. enterprise contracts and serve clinician-led ambulatory teams. Among smaller-team clinician-first scribes, the comparable simpler option is Freed; the comparison sits on geographic dominance (Heidi: AU/NZ; Freed: US ambulatory) and surface breadth (Heidi expanding into CDS and comms; Freed focused on note capture). The canonical permalink for this page is /directory/vendors/heidi-health/.
If your team is at "we want a clinician-led scribe in Australia, New Zealand, or the UK, with transparent pricing and emerging clinical-decision-support functionality," Heidi belongs near the top of the shortlist. If your team is at "we cannot route encounter audio outside our hospital network," skip the demo and read our reference stack for hospital-owned clinical AI instead.
Quick facts
| Founded | Melbourne, Australia. Heidi Health Pty Ltd. |
| Category | Ambient clinical AI scribe; expanding 2026 into citation-backed CDS (Heidi Evidence) and patient communications (Heidi Comms). |
| Deployment | Cloud SaaS only, multi-region hosting (AU, US, UK, EU). HIPAA, BAA (US), DPA (UK/EU), Australian Privacy Act. |
| EHR integration | Browser + lightweight push integrations; specialty templates rather than deep Epic / Oracle Health connectors. |
| Headline customers / pilots | Te Whatu Ora New Zealand (16 largest EDs rolling out). Strong AU general practice and allied-health adoption. |
| Pricing | Free clinician tier (10 Pro Actions/month). Clinician plan $150/month billed annually ($1,800/year). Group / Enterprise tiers negotiated. |
| 2026 launches | Heidi Evidence (citation-backed CDS in partnership with HealthPathways, BMJ Group, NICE). Heidi Comms (patient calls, bookings, reminders). |
| Website | heidihealth.com |
Heidi belongs on the shortlist when clinician-led adoption is the goal
Heidi Health is the right ambient scribe to evaluate when the buyer values pricing transparency, clinician-first adoption, and broad specialty coverage over deep EHR integration or peer-reviewed RCTs. WalledCare's pilot process scopes the comparison concretely — same workflow, same evaluation rubric, real numbers for both the cloud scribe path and a hospital-owned alternative.